Complaints and Appeals

Students have access to Ascet Tafe’s complaints and appeals process. The complaints and appeals policy and procedure ensures that fair and equitable processes are implemented for any complaints or appeals against Ascet Tafe.

Students are able to submit a formal complaint to Ascet Tafe relating to any concern they may have (e.g. academic or attendance record decisions, unfair treatment, etc). All complaints are handled confidentially and are reviewed by the Training Operations Manager.

A student may also appeal a decision made by Ascet Tafe regarding an assessment outcome. Where a student feels they have been unfairly judged and assessed on a specified task, project or assessment, they may have the assessment reviewed by submitting an appeal form. Students must provide supporting evidence or explanations as to why they feel the assessment is unfair and why they should be given a further opportunity to be assessed.

All students have access to the complaints and appeals policy and procedure and a copy can be obtained from the Student Administration Department upon request.