Student Information Handbook

General Information

Introduction
Welcome to Ascet Tafe!

Ascet Tafe is a Recognised Training Organisation (RTO), delivering Nationally Accredited training.

We acknowledge the importance of adult learning principles in the delivery of effective training. We believe that all students should be encouraged to take responsibility for their own learning and to understand that as learners, they have an active role to play in their training/learning and assessment process.

We want to have a GREAT EXPERIENCE whilst you undertake your training at Ascet Tafe.

We will ensure that all our students receive the in-depth learning and support they deserve.

The purpose of this Student Information Handbook is to introduce you to the services available to you at Ascet Tafe.

All Trainers have relevant industry knowledge and experience and are professional, friendly, supportive and dynamic individuals!

Student Attendance and Behaviour
Students are required to follow all Ascet Tafe rules and instructions from staff representing the organisation, act in a non- discriminatory manner at all times, and respect the rights of other students, staff and visitors.

Attendance at scheduled course sessions is paramount in ensuring students gain the maximum benefits associated with their training and fulfil the attendance requirements of their course. Students are responsible for notifying their Training Operations Department if they are unable to attend a training session for whatever reason. 

Students are also required to adhere to Ascet Tafe’s academic rules and regulations. If a student is found to have acted in a way that Ascet Tafe deems to be misconduct, they may implement disciplinary action in the form of suspension or cancellation of the student’s enrolment.

Complaints and Appeals
Students have access to Ascet Tafe’s complaints and appeals process. The complaints and appeals policy and procedure ensures that fair and equitable processes are implemented for any complaints or appeals against Ascet Tafe.

Students are able to submit a formal complaint to Ascet Tafe relating to any concern they may have (such as academic or attendance record decisions, should they feel a person has acted inappropriately or treated someone unfairly, etc). All complaints are handled with confidence and are reviewed by the Training Operations Manager.

A student may also appeal a decision made by Ascet Tafe in regards to an assessment outcome. Where a student feels they have been unfairly judged and assessed on a specified task, project or assessment they may have the assessment reviewed by submitting an appeal form. Students must provide supporting evidence or explanations as to why they feel the assessment is unfair and why they should be given further opportunity to be assessed.

All students have access to the complaints and appeals policy and procedure and a copy can be produced by the Student Administration Department at any time upon request.

Ascet Tafe’s Equity Commitment
All Ascet Tafe staff will adhere to the principles and practices of equity in education and training; they will treat every student fairly and without discrimination. Ascet Tafe has procedures in place to ensure any student concerns are dealt with immediately and appropriately (refer to the Complaints and Appeals policy).

Ascet Tafe acknowledges its legal obligations under State and Federal equal opportunity law, including:
• The Racial Discrimination Act, 1975 (Commonwealth)
• The Sex Discrimination Act, 1975 (Commonwealth)
• Disability Discrimination Act, 1992 (Commonwealth)
• The Equal Opportunity Act, 1995 (Victoria)

All legislation can be accessed at: www.comlaw.gov.au

Ascet Tafe fosters equality and access in a training environment that is fair and conducive to learning at all levels. Our training services are available to all participants regardless of ethnicity, gender, age, marital status, sexual orientation, physical or intellectual impairment.

All Ascet Tafe staff are required to have an awareness and understanding of access and equity issues and are required to demonstrate access and equity principles in all dealings with students and other staff. 

If you believe you have been treated unfairly by an Ascet Tafe Representative, please contact the Training Operations Manager, on 03 96608900

Occupational Health and Safety
Ascet Tafe complies with all relevant Occupational Health and Safety legislation. Trainers will actively take steps to identify hazards that could cause harm to participants in the learning environment.  Where possible, the trainers will take action to remove or control these hazards, and will report the hazard to the appropriate on site personnel.

Where practicable, students must take responsibility for their own health and safety and that of their fellow students, or employees. This means students must follow all safety rules, procedures and the instructions of their trainer while in attendance at Ascet Tafe premises.

Privacy
In accordance with our Privacy policy, we are committed to protecting the privacy and personal information of all of our students. Except as required under the Australian Quality Training Framework 2007 (AQTF2007) Standards for Registered Training Organisations, Government Contracts or by law, information about a participant will not be disclosed to a third party without the consent of the participant.

A copy of the Privacy Policy Statement is available upon request.

Access to Student Records
Students may access their personal records held by Ascet Tafe at any time. Students may contact student administration to discuss a suitable time to view their file and access will only be granted once a student can confirm their identification.

Student Support Services
Being a student is exciting, but it can also be challenging. All staff can be approached to gain advice on academic and personal issues. Staff at Ascet Tafe will offer professional and confidential advice in areas where they can help and will ensure that all efforts are taken to ensure a positive learning experience is achieved.

The Training Manager is able to provide links to external sources of support where the staff at Ascet Tafe are not qualified or it is in the student’s best interests to seek professional advice.

Planning for Training

Competency-Based Training and Assessment Process
Competency-based training (CBT) is an approach to vocational education and training that places emphasis on what a person can do in the workplace as a result of completing a training program. The aim of CBT is to ensure that vocational education and training programs better meet the needs of Australia’s industries and enterprises.

Outcomes from CBT reflect workplace duties, working environments and performance requirements. This should include performing higher level duties such as planning, problem solving and managing tasks through to completion. CBT programs are often comprised of Units of Competency that contain specific learning outcomes, which are based on standards set by the particular industry. Delivery of training may occur in a variety of forms (classroom, work based) to ensure an overall understanding of all skills and knowledge is available.

Assessment is the process of collecting evidence and making judgments on whether competency has been achieved. The purpose of assessment is to confirm that an individual can perform the standard expected in the workplace, as expressed in the relevant endorsed industry or enterprise competency standards. Assessments through this course will require students to complete a variety of written work, oral questions, practical demonstrations and assignment/portfolio presentations.

Recognition of Prior Learning (RPL) and Credit Transfer (CT)
Competency-based training places emphasis on the workplace application of attained knowledge and skills - not how long spent in training or the amount of knowledge acquired in a formal learning environment.

Australian Qualifications and Statements of Attainments that have been issued by any other Registered Training Organisation (RTO) will be recognised by Ascet Tafe. To apply for a Credit Transfer, students must be able to present their original Qualification or Statement of Attainment with National codes and titles that match the current course in which they are enrolled.

Recognition of Prior Learning (RPL) is the acknowledgment of skills and knowledge obtained through formal training, work experience and/or life experience.  The purpose of this process is to identify and assess previously acquired skills and knowledge against the required competency standards.

Course participants applying for RPL must provide evidence to the satisfaction of Ascet Tafe. This evidence must clearly indicate that the applicant is able to demonstrate all the required skills and knowledge.

Information and documentation regarding the application procedure for RPL and/or Credit Transfers will be made available to all participants upon request.

Please note that RPL cannot be granted for part of a unit. Any applicant may appeal in writing against a decision regarding RPL to the Training Manager by following the procedures.

Language Literacy and Numeracy
Ascet Tafe recognises that reading, writing, listening, speaking and understanding mathematical concepts and processes are integral skills required for work and are therefore an important component of training.  As all students are individuals with different life experiences, literacy and numeracy skills vary. 

As part of the enrolment process, the student will need to complete a language, literacy and numeracy (LLN) exercise which will be used to assess the LLN ability of the student. Some students may be referred on for special help as required.

We encourage students with Language Literacy or Numeracy concerns to undertake training.  A range of support services can be provided for the student upon request.

If you have a Language Literacy or Numeracy concern that is affecting your training program, we encourage you to raise the matter directly with your Trainer.

Training Evaluation
Ascet Tafe fully appreciates and acts accordingly to any feedback that you give us.  A feedback form will be forwarded to you on completion of your training course.  Please be assured that feedback forms remain confidential and are only used for the purpose of improving the quality of our service to students.

Course information

Prior to enrolment, we will provide all participants with course information, including content and vocational outcomes.

Please refer to individual Course Outline Brochures for course details, entry requirements, tuition fees, and related information.

Enrolment Process
The enrolment process is completed by following the steps outlined below:

1. Read and understand the information contained in this booklet
2. Select the course of study you wish to undertake and complete an Application for Enrolment and an Enrolment Form
3. Sign the Enrolment Form to declare that you understand all of the information provided
4. Return the Enrolment Form to the Ascet Tafe Student Administration Department with the tuition payment

Please Note: The information collected on the Enrolment Form is used for administrative and statistical purposes and will remain confidential.

Fees, Charges and Refunds

For up to date information relating to course dates and fee schedules please refer to our Course Timetable and Course Outline Brochures.

Please note that Ascet Tafe may update fees and charges from time to time and it is recommended potential students contact Ascet Tafe to ensure the most up to date information is obtained.

Course Fee Refunds
All applications for refunds must be made in writing by way of the ‘Application for Refund’ form and submitted to Student Administration. Approved applications will be processed within 14 days from the date of application.

The assessment of refund applications shall be granted as indicated below:

• Students may have extenuating circumstances that prevent them from attending scheduled course dates that may include but are not limited to illness, family or personal matters, or other reasons that are out of the ordinary. Where evidence can be successfully provided to support the student’s circumstances, course fees may either be transferred to the next available course where applicable, or a refund of unused course fees will be issued. This decision of assessing the extenuating circumstances rests with the Training Operations Manager and shall be assessed on a case by case situation.
Extenuating circumstances

Students may have extenuating circumstances that prevent them from attending scheduled course dates. These circumstances may include (but are not limited to):
• Illness
• Family or personal matters
• Other extraordinary reasons

Where evidence can be successfully provided to support the Student’s circumstances, course fees may either be transferred to the next available course where applicable, or a refund of unused course fees will be issued. This decision of assessing the extenuating circumstances rests with the CEO and shall be assessed on a case by case situation.

Please note: where the Student breaches Ascet Tafe’s Policies and Procedures no refund is payable. Where a Student withdraws from the course without extenuating circumstances only a partial refund is payable.

 

For further information please feel free to talk to our friendly staff

Ascet Tafe

L1/ 255 Bourke St  Melbourne 3000
Freecall: 1300 655 544
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Web: www.ascet.edu.au

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